🌟 Got Questions? We’ve Got Answers! 🌟

We know you’re excited about Mademoiselle Sunshine, and we’re here to help! 💛 Whether you're curious about our subscription boxes, shipping details, or how to gift a box, you'll find all the answers right here. If you need more help, feel free to reach out—we’d love to hear from you! 😊🌸

Frequently asked questions

What is Mademoiselle Sunshine?

It’s not just a box—it’s a whole magical experience! ✨ We’re an Australian-owned business that delivers gorgeous, themed subscription boxes packed with beauty, fashion, and fun. Every month is a new adventure!

What’s inside each box?

Each box is a little treasure chest of joy! 🎁 You’ll find a mix of beauty treats, stylish accessories, a fun activity (could be a magazine, coloring book, journal, or DIY project!), and a tasty snack—all carefully chosen to match the month’s theme.

Can I purchase a box without subscribing?

Yes! We’ve got special edition boxes for one-time purchases—perfect for birthdays, surprises, or just because. But let’s be honest… once you get one, you’ll want them all! 😉

How much does a subscription cost?

Our magical boxes are $80 AUD per month, and guess what? Shipping is FREE for all subscription boxes! That means more fun, no extra cost! 🎉

When will i receive my box?

We send our Subscription Sunshine Boxes out between the 1st and 5th of each month—so get ready for a little box of joy to arrive at your doorstep! 🎁 The cut-off date to get the upcoming month's box is the 28th of the previous month. If you subscribe after the 28th, your first box will arrive the following month.

For our Mini Boxes and Special Edition Boxes, please allow 5 days after purchase for your goodies to be packed and shipped. We promise it’ll be worth the wait! 😉

What if I urgently need a box for a special occasion?

We get it—sometimes you need a last-minute gift! 🎁 You can select Express Shipping at checkout and send us a quick message. We’ll do our absolute best to make it happen for you! 💨💛

How do I cancel or modify my subscription?

6-month & 12-month plans: Life happens, and we totally get it! You can easily manage your subscription by logging into your account or reaching out to us at any time. If you want to pause, modify, or cancel, just let us know, and we’ll help sort it out. No hard feelings, promise! Just make sure to cancel before your next billing cycle.

For more information don't forget to check our cancellation policy.


Do you ship internationally?

We are keeping things local at the moment, shipping Australia wide, but we are working on spreading the sunshine even further! 🌍 Stay tuned

Can i gift a subscription?

Of course! 🎀 Our gift subscriptions make for the ultimate surprise—because who wouldn’t love a box of happiness showing up at their door?

What if I have allergies or dietary restrictions?

We always choose treats with care, but if you have specific concerns, let us know, and we’ll help you figure out if our current box is a good fit.

Is your packaging eco-friendly?

Absolutely! 🌱 We’re all about minimizing plastic and using eco-friendly materials to keep things kind to the planet. Beauty and fun, without the waste!

When will I be charged?

First payment: Charged when you subscribe.

Recurring payments: Charged on the same date each billing cycle.


Can I choose what’s inside the box?

Nope—it’s all about the surprise! 🎉 But don’t worry, we carefully select only the best, high-quality products that match the monthly theme!

Are your products safe for kids?

Yes! We partner with trusted brands that create kid-friendly, non-toxic, and high-quality products. We also prioritize eco-friendly and Australian-owned brands whenever possible! 🌿

Do you offer free shipping?

Yes! All subscription boxes come with FREE shipping Australia-wide.

What happens if I receive a damaged item?

Oh no! 😱 If anything arrives damaged, send us an email with a photo, and we’ll sort it out ASAP!

Don't forget to check our return and refund policy sunshines.

Can I suggest a theme for a future box?

Yes! We’d love to hear your ideas! 🌟 Send us a message with your dream theme, and who knows? It might just become a future box!

Do you offer subscription boxes for different age groups?

Not yet, but we’re working on it! For now, we’re all about making our boxes the perfect fit for girls 4-11, but stay tuned! 😄🎁

Are your products suitable for my 3-year-old child?

Yes, most of our products are suitable for younger children, but some DIY projects contain small pieces and are not recommended for children under 3. Adult supervision is always recommended for all activities.

Do you accept returns or refunds?

We do not accept returns for our boxes, but we do offer exchanges and refunds for damaged or faulty items. Please contact us within 7 days of receiving your box if there’s an issue, and we’ll be happy to help!

Can I buy a one-time box instead of subscribing?

Yes! Our Mini Boxes and Special Edition Boxes are perfect for one-time purchases. They make great gifts and don’t follow a subscription theme. You can also purchase a subscription box as a one-time purchase—try it, you’ll love it! ☀️

How can I contact you?

You can reach us at:
💌 Support & Orders – support@mademoisellesunshine.com
📦 Exchanges & Refunds – returns@mademoisellesunshine.com
🛍️ Wholesale & Collaborations – wholesale@mademoisellesunshine.com
🎁 Gift & Corporate Orders – gifts@mademoisellesunshine.com

Still have questions? Drop us an email – we’d love to help! ☀️